You've got questions and we have answers for most of them.
We use the US postal system's priority mail for delivery. If your OCD can't wait 3 to 4 business days, just use our contact us form to submit an overnight request. We will work something out.
Easily! We provide free shipping for orders more that $100. So round up some friends and each of you get one in a single group order.
We guarantee our products for functionality. See our guarantee page. They are made of durable high density plastics and rarely break. If you have difficulty with your product simply fill out our contact us form using the category “return requests” for instructions on returning a broken or defective product. Also see our faq on returning a product.
Typically our products ship within a 24 hour period, except on weekends when we are trying to relax. If there is an inventory issue you will be notified immediately.
To return a product for repair it MUST be clean. We don’t what your sticky icky tobacco tar or slobber all over the product. First empty the dugout of its contents as best as you can. If it has tobacco particulate (finely ground tobacco) in or on the dugout, simply wash the dugout in warm soapy water, rinsing out the particulate. Be sure to clean carefully around the lid area. Also try running water underneath the lid, by sliding it to its open position and flooding the area with water. The bat hole needs to be free of tar see below. Allow the dugout to dry and you are done.
Sometimes this will fix lid opening issues. See our faq on lid problems.
In the case of an aluminum pipe or tar, you must clean it completely. The best way to remove the tar is with denatured alcohol which can be purchased cheaply at a hardware store. PLEASE read the instructions and precautions on the bottle. Denatured alcohol is a hazardous chemical and should be used properly. We accept no responsibility for your use or misuse of the denatured alcohol. It will strip tar like you’ve never seen before! Once the pipe or dugout has been soaked in the alcohol, it may take a small amount of rubbing with a pipe cleaner to remove the stubborn tar.
Lid opening problems can occur over periods of extended use. This usually can be fixed by cleaning the dug. See our faq on cleaning your product. If this does not fix the problem see our faq on returning your product.
We ship to Canada using Global Priority Mail with the same shipping rate of $8.00.
We ship to Mexico using Global Priority Mail with the same shipping rate of $8.00.
We send all our packages in a plain bubble wrap envelopes. The address label includes our company name “MyOneHitWonder” in regular type, our return address along with your name and address. If you need more discretion for gift giving, leave us a note during the payment process and we can black out the company name.
Super glue is not an option, but if you fill out a "return request" on our contact us page. We will email you back with instructions on how to return your item for repair or replacement.
Your statement will simply say either “1HITWONDER” or “MYONEHITWONDER”.